When Visiting Henderson Hospital
The staff at Henderson Hospital welcomes all visitors. We kindly request, for the safety and welfare of patients, that all visitors be free of colds, fever or other signs of infection.
Hospital Visiting Hours and Rules
We welcome visitors to the hospital from 9 a.m. to 9 p.m. Please note that visiting hours can be adjusted at any time per the discretion of our healthcare providers.
- Adult Care Areas – Visitors are welcome in all adult care areas, including for patients with COVID-19. Patients with COVID or who are under investigation for COVID are limited to two visitors. There is no restriction on the number of visitors for non-COVID patients.
- Labor and Delivery – Please check with the department for specific visitation guidelines pertaining to sibling visitation.
- NICU – No sibling visitors are permitted.
- Emergency Department – Only one visitor is permitted. This applies to both the ER at the hospital and the ER at Green Valley Ranch.
- Masks are required for all visitors regardless of vaccination status.
- Visitors under the age of 18 must be accompanied by an adult who is not a patient of the hospital.
- Visiting may be limited under the following conditions: under a doctor's specific order, upon a patient's request, or at the discretion of nursing personnel to provide a patient with treatment and rest.
*All areas of the hospital reserve the right to change individual visitation if there is a medical or a behavioral need.
Several local hotels offer a discount for Henderson Hospital patients/family members who need overnight accommodations.
When hospital restrictions occur for phone, visiting, mail, etc., a collaborative process will occur between caregivers, family members and the patient after fully explaining the rationale for decisions. The restrictions will be evaluated for therapeutic effectiveness.
Exceptions and night visiting are at the discretion of the Administrative Supervisor/designee, based on the needs of the patient.
Special Area Rules
Isolation: One visitor at a time is permitted with special precautions used to protect the visitor from cross infection. Efforts should be made to limit the visitor to next-of-kin.
If requested, the patient's permission must be obtained each time someone is allowed to visit.
Patient Visitation Rights
All patients (or their support person, where appropriate) shall have the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and the patient (or their support person, where appropriate) shall have the right to withdraw or deny such consent at any time; patient visitation rights shall not be restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability; all visitors shall enjoy full and equal visitation privileges consistent with patient preferences.
The nurses will help patients gather their belongings and provide discharge instructions. Upon discharge, patients will first be escorted to the Patient Service Representative to finalize payment arrangements and then to their waiting ride.
Obtaining Medical Records
All protected health information (PHI) requests must be received, in writing, at the Henderson Hospital Health Information Department. Forward medical record requests with a legible copy of your photo identification to:
Health Information Management Department
1050 W. Galleria Drive
Henderson, NV 89011
Hospital Phone: 702-963-7000
The days and hours of service for release of information to patients and/or their family(ies) as appropriate are Monday – Friday, 8:00 a.m. – 4:00 p.m.
Patients may pick up records before 4:30 p.m. Monday – Friday, if the Health Information Management/Medical Records clerk has called them to say that their records are ready for pick-up.
The staff should NOT send patients and/or their families to the department. They should always refer them to the volunteers desk for information and assistance with completion of the authorization to release medical information.
Patient information requested by other healthcare providers, e.g., hospital emergency rooms, will be provided as usual. This only relates to patients and/or their family members requesting the information.
Requests from attorneys and all insurance companies must be mailed directly to the Henderson Hospital Medical Records Department.
Henderson Hospital is a nonsmoking campus. It is the hospital's policy to provide a smoke-free environment for patients, visitors, employees, medical staff, vendors and contractors throughout the institution’s campus. Smoking in patient rooms, or anywhere else on property, is prohibited. There are no designated smoking areas on property. Visitors must leave the property to smoke.